Terms of Service

2. Definitions

• Account — the workspace and credentials through which you access the Service.
• Authorized User — an individual you permit to use the Service under your Account.
• Customer Content — data, records, messages, files, and other materials you submit to, or generate within, the Service.
• Output — content generated by the Service’s automated and AI features in response to your inputs.
• Subscription — the paid plan under which you access the Service.

3. Eligibility and Accounts

You must be at least 18 years old and capable of forming a binding contract to use the Service. You are responsible for the accuracy of the information you provide and for all activity that occurs under your Account, including the acts of your Authorized Users.

Keep your credentials confidential and notify us promptly of any unauthorized use. We are not liable for loss arising from unauthorized use of your Account that results from your failure to safeguard your credentials.

4. The Service

Thala provides an autonomous, multi-agent sales platform that helps you source, research, engage, qualify, and manage prospects. We grant you a non-exclusive, non-transferable, revocable right to access and use the Service during your Subscription, solely for your internal business purposes and subject to these Terms.

We may update, improve, or modify the Service from time to time. We will use reasonable efforts to avoid material reductions in core functionality during a paid term, but features may change, and we may discontinue aspects of the Service with reasonable notice where practicable.

5. Acceptable Use

You agree not to, and not to permit any Authorized User or third party to:

• use the Service to send unlawful, deceptive, harassing, or unsolicited communications in violation of applicable anti-spam, marketing, or telemarketing laws;
• upload or transmit malware, or attempt to gain unauthorized access to the Service or its systems;
• reverse engineer, resell, or create derivative works from the Service except as permitted by law;
• use the Service to build a competing product, or to scrape or harvest data in violation of third-party terms; or
• exceed documented rate limits or interfere with the integrity or performance of the Service.

You are solely responsible for ensuring that your outbound communications comply with all applicable laws, including obtaining any consents required to contact recipients and honoring opt-out and suppression requests.

6. Customer Content

As between the parties, you retain all rights in your Customer Content. You grant us a worldwide, royalty-free license to host, process, transmit, and display Customer Content solely to provide and support the Service and as otherwise permitted in these Terms and our Privacy Policy.

You represent that you have all rights and permissions necessary to submit Customer Content and to authorize our processing of it, including any personal data it contains.

7. Artificial Intelligence

The Service uses artificial intelligence to generate Output such as drafts, summaries, and recommendations. Output may be inaccurate or incomplete and should be reviewed by a human before it is relied upon or sent. You are responsible for any action you take based on Output.

Where the Service routes prospect-facing actions through an approval queue, you acknowledge that such controls are tools to assist your review and do not replace your own judgment or legal obligations.

8. Third-Party Services

The Service may integrate with third-party products (such as CRM, email, calendar, and enrichment providers). Your use of those products is governed by their terms, and we are not responsible for them. If you connect a third-party product, you authorize us to access and exchange data with it as needed to provide the Service.

9. Subscriptions and Payment

Paid features require a Subscription. Fees, billing frequency, and usage limits are set out in your order or plan selection. Unless stated otherwise, fees are charged in advance and are non-refundable except as required by law.

We may change pricing for a renewal term by giving you notice before the term begins. If you do not agree to a price change, you may cancel before the renewal takes effect.

10. Cancellation, Suspension and Termination

You may cancel your Subscription at any time, effective at the end of the current billing term. We may suspend or terminate your access if you materially breach these Terms, fail to pay, or use the Service in a way that risks harm to us, other users, or third parties.

On termination, your right to use the Service ends. We will make Customer Content available for export for a limited period as described in our documentation, after which we may delete it in the ordinary course.

11. Taxes

Fees are exclusive of taxes. You are responsible for all applicable sales, use, value-added, and similar taxes, excluding taxes based on our net income. Where we are required to collect taxes, they will be added to your invoice.

12. Confidentiality

Each party may receive non-public information of the other that is marked or reasonably understood to be confidential. The receiving party will protect such information with reasonable care, use it only to perform under these Terms, and not disclose it except to personnel and advisors who need to know and are bound by similar obligations.

13. Intellectual Property

The Service, including its software, design, and trademarks, is owned by Ailoitte and its licensors and is protected by intellectual property laws. Except for the limited rights expressly granted to you, we reserve all rights. You may provide feedback, and you grant us a perpetual, royalty-free license to use it without restriction.

14. Data Protection and Privacy

Our collection and use of personal data is described in our Privacy Policy. Where we process personal data on your behalf, we do so as your processor in accordance with applicable data protection laws and any data processing terms agreed between us.

15. Security

We maintain administrative, technical, and organizational measures designed to protect the Service and Customer Content. No method of transmission or storage is completely secure, and you are responsible for configuring your Account and access controls appropriately.

16. Warranties and Disclaimers

The Service is provided “as is” and “as available”. To the maximum extent permitted by law, we disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Service will be uninterrupted, error-free, or that Output will be accurate.

17. Limitation of Liability

To the maximum extent permitted by law, neither party will be liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits or revenues. Our total aggregate liability arising out of or related to these Terms will not exceed the amounts you paid for the Service in the twelve months before the event giving rise to the claim.

18. Indemnification

You will defend and indemnify Ailoitte against third-party claims arising from your Customer Content, your use of the Service in violation of these Terms or applicable law, or your outbound communications, including any related damages and reasonable legal costs.

19. Governing Law and Disputes

These Terms are governed by the laws of [your jurisdiction], without regard to conflict-of-laws rules. The parties will attempt in good faith to resolve disputes informally; any dispute not resolved will be submitted to the exclusive jurisdiction of the courts located in [your venue], unless mandatory law provides otherwise.

20. Changes to these Terms

We may update these Terms from time to time. If we make material changes, we will provide notice through the Service or by other reasonable means. Your continued use of the Service after the changes take effect constitutes acceptance of the updated Terms.

21. Contact

Questions about these Terms? Contact us at legal@ailoitte.com.